Once something is large enough and puzzling enough to be designated a problem, we have a tendency to rush in, exaggerate its complexity and solve it with an overcomplicated system. The trouble is, complicated systems produce complicated responses to problems. They don’t produce solutions. When the system doesn’t do what we designed it to do, which it will, we push on it to make it work. But that doesn’t work so we push it harder and harder and grow more anxious. Then we come crashing down. Not to worry. It’s really not long before we’re back with the urge to do it all over again. And again. And again.
Organisations, take note.
Great advances do not come from systems designed to produce great advances.
