You earn trust and that takes time, but you can lose that trust
in a moment.
Can trust be restored once lost? Maybe. But how do you know when
you're considered untrustworthy? Gerald Weinberg's Third Law of
Trust states: People don't tell you when they stop trusting you.
"If they don't trust you, why should they bother communicating with
you?"
Still in doubt? Put yourself in their shoes. Would you put your
"money in a bank that advertised: 'We've only gone broke once'"?
Friday, 9 December 2005
Can trust be restored once it's lost?
Posted by Simon Baker - Permalink
